If you made a purchase through one of our mobile apps your payment would have gone through the relevant app platform provider's payment system (Apple / Google) not ours.
As we do not have any access to or control over their payment system we will not be able to issue a refund for a purchase made through one of the apps on our side. You will need to contact the app platform provider directly in regard to this:
- Apple can be contacted at https://getsupport.apple.com/?caller=cups&PGF=PGF63006
- Android can be contacted at https://support.google.com/googleplay/gethelp
- For information on managing your Amazon Appstore purchases, see https://www.amazon.com/gp/help/customer/display.html?nodeId=GRBHRJHSSV9RA2PM If you are contacting Amazon about your purchase, you will need to do this through your local Amazon website (.co.uk / .de / etc.).
To avoid third-party involvement and associated issues, we advise purchasing directly through our website.
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